Frequently asked questions to help you buy a voucher, a gift box or an item - LA BASTIDE BOURRELLY
Are gift boxes sent immediately after purchase?
Your LA BASTIDE BOURRELLY gift box is sent immediately after purchase in digital format, or as a personalized gift voucher to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital or physical format, with the possibility of personalization for the lucky recipient, at our establishment LA BASTIDE BOURRELLY.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at LA BASTIDE BOURRELLY.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly on site when placing your order. The gift box is customizable and allows you to offer an exceptional moment to your loved ones at our establishment LA BASTIDE BOURRELLY.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the lucky recipient. Take advantage of this opportunity to introduce LA BASTIDE BOURRELLY to your loved ones.
How do I create a group fund and invite people?
To create a group gift and invite people to contribute to a gift box for LA BASTIDE BOURRELLY, select the dedicated option during your online purchase. You can then share the group gift via email or a personalized link, and participants can easily contribute.
How can I choose the amount for a gift card?
The amount of the gift certificate is at your discretion, you can choose the one that fits your budget. Available options include predetermined amounts for specific experiences, such as the Grand Menu Bourrelly in 4 acts at 130 € per person, or custom amounts for a personalized gift certificate. Enjoy the flexibility offered by LA BASTIDE BOURRELLY.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one, at our establishment LA BASTIDE BOURRELLY.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start shopping again at LA BASTIDE BOURRELLY.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time to offer exceptional moments to your loved ones, with immediate delivery in digital format or to your home. All gift boxes will be included in your order, for a simplified shopping experience at LA BASTIDE BOURRELLY.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our LA BASTIDE BOURRELLY website.
How do I purchase or give a gift box?
To offer a LA BASTIDE BOURRELLY gift box, select the box of your choice, add it to your cart, and customize it with a message before finalizing your order.
Can we give a gift certificate and let the recipient choose the experience?
With a LA BASTIDE BOURRELLY gift voucher, the recipient can choose from our gastronomic and relaxation experiences, such as lunch or dinner at our Michelin-starred restaurant, or a stay at our 5-star hotel in Provence.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the conditions of your gift box. At LA BASTIDE BOURRELLY, you can cancel or modify your reservation according to the terms specified at the time of purchase.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours to assist you best in your experience at LA BASTIDE BOURRELLY.
Is the gift box customer service reachable by phone?
LA BASTIDE BOURRELLY's customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the LA BASTIDE BOURRELLY website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Our opening hours are from Monday to Friday, from 9 AM to 6 PM, for our establishment LA BASTIDE BOURRELLY.
Is there a dedicated customer service for gift boxes?
The customer service team at LA BASTIDE BOURRELLY is at your disposal for any questions regarding your gift box.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at LA BASTIDE BOURRELLY. You will find information about booking, validity, and included services, such as the Grand Menu Bourrelly in 4 acts or the Gastronomic Stay.
Is spa access included in my gift box?
Access to the spa is included only in the 'Lunch/Brunch & Spa' gift box at La Bastide Bourrelly. Check your gift box to confirm the inclusion of this service.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other LA BASTIDE BOURRELLY customers, subject to the establishment's booking conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the accompanying information booklet. You will find the details of the Grand Menu Bourrelly in 4 acts, the Lunch/Brunch & Spa or the Gastronomic Stay, according to your choice, at LA BASTIDE BOURRELLY.
Is parking included in my gift box?
Parking is not included in LA BASTIDE BOURRELLY gift boxes.
Is breakfast included in my gift box?
Breakfast is not included in LA BASTIDE BOURRELLY's gift boxes. To enjoy a moment of relaxation and gastronomy, you can choose gift boxes that include lunch, dinner, or brunch, according to your preferences.
Is special attention given to the recipient of a gift box?
At LA BASTIDE BOURRELLY, the recipient of a gift box is welcomed with the kindness and generosity characteristic of this Provençal family home. The establishment takes pride in offering a personalized and memorable experience, whether it's for lunch, dinner, or a gastronomic stay. You will thus fully enjoy the flavors of Provence and the excellence of Chef Mathias Dandine's cuisine, in an idyllic setting just 10 minutes from Aix-en-Provence, at LA BASTIDE BOURRELLY.
Is a welcome drink included in my gift box?
Your gift box at LA BASTIDE BOURRELLY includes a welcome drink to greet you during your gastronomic experience or stay.
Should we bring towels to the Spa?
Towels are provided by LA BASTIDE BOURRELLY for your comfort during your stay.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs, directly on our LA BASTIDE BOURRELLY website.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and the beneficiaries can book their dates at LA BASTIDE BOURRELLY.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at LA BASTIDE BOURRELLY.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options, to discover La Bastide Bourrelly, the ideal place to stay in the Aix-en-Provence countryside, just 10 minutes from Aix-en-Provence, in the village of Calas-Cabriès.
How do I correct an incorrect email address for a gift box?
To correct the email address of a LA BASTIDE BOURRELLY gift box, you can provide us with your order number and the new details. The update will be made according to the establishment's conditions.
How can I leave a review for my gift box?
To share your experience with your gift box, log in to your customer account on our website. You can leave a detailed review about your stay or meal at LA BASTIDE BOURRELLY.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the establishment LA BASTIDE BOURRELLY.
Is there a dress code for the gift box?
To fully enjoy your experience at La Bastide Bourrelly, elegant attire is recommended for dinner at our starred restaurant. This dress code complements the refined and convivial atmosphere of our establishment, LA BASTIDE BOURRELLY.
From what age can I get a treatment?
The minimum age to enjoy a treatment at LA BASTIDE BOURRELLY depends on the chosen services. For an ultimate relaxation experience, the Lunch/Brunch & Spa package is available starting from a certain age, which you can check by consulting the details of the LA BASTIDE BOURRELLY offer.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. The beneficiary can choose their dates and make their reservation directly with the establishment LA BASTIDE BOURRELLY.
How can one access the hotel from the airport?
To reach the hotel LA BASTIDE BOURRELLY from the airport, it is recommended to plan a car or taxi journey, as the establishment is located 10 minutes from Aix-en-Provence, in the village of Calas-Cabriès. LA BASTIDE BOURRELLY is easily accessible from the A8 highway.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of LA BASTIDE BOURRELLY.
Are pets allowed in the establishment?
LA BASTIDE BOURRELLY accepts pets, subject to the specific conditions of the establishment. For a pleasant stay, it is advisable to check the terms directly with the hotel LA BASTIDE BOURRELLY.
Where can I find the menus?
The menus of LA BASTIDE BOURRELLY are available on the detailed sheet of each box or directly on the establishment's website. You will find varied options, such as the Grand Menu Bourrelly in 4 acts or the Lunch/Brunch & Spa, to discover the flavors of Provence in an exceptional setting at LA BASTIDE BOURRELLY.
What are the hours of operation?
The hours of LA BASTIDE BOURRELLY vary depending on the services and the days. For lunch or dinner at the starred restaurant, reservations are typically made between noon and midnight, but it is advisable to check the specific availabilities on the website of LA BASTIDE BOURRELLY.
Is there parking available near the establishment?
LA BASTIDE BOURRELLY offers a private parking lot for guests of the establishment. This parking lot is located in the immediate vicinity of the bastide, thus facilitating access to the various services offered. Enjoy your stay or meal in a pleasant and practical setting at LA BASTIDE BOURRELLY.
What are the delivery methods for gift boxes/vouchers?
LA BASTIDE BOURRELLY gift boxes are sent immediately by email in digital format or delivered to your home as a personalized gift voucher.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. The delivery times and conditions vary depending on the chosen establishment, LA BASTIDE BOURRELLY.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic experiences and stays at La Bastide Bourrelly. For additional items, you can check the available offers directly on our LA BASTIDE BOURRELLY website.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer an exceptional moment at LA BASTIDE BOURRELLY.
Is the box presented in a neat packaging?
Yes, LA BASTIDE BOURRELLY gift boxes are presented in elegant and careful packaging for a refined gifting experience.
Is the gift box available in a digital format (e-gift box)?
You can choose to receive your gift box by email, which allows for an immediate discount. The recipient will then be able to book their stay or meal dates at LA BASTIDE BOURRELLY.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient during your order. The box is sent in digital format or to your home, depending on your choice, for a personalized experience at LA BASTIDE BOURRELLY.
Do you deliver gift boxes internationally?
We offer international delivery of gift boxes to discover LA BASTIDE BOURRELLY. Shipping costs and delivery times vary depending on the destination.
What are the delivery times for gift boxes by mail?
LA BASTIDE BOURRELLY gift boxes are shipped within 24 to 48 hours after the order. Delivery times then depend on the chosen destination and the selected shipping method.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box is sent immediately in digital format or to your home, depending on your choice, for an unforgettable gastronomic experience at LA BASTIDE BOURRELLY.
Is express delivery available?
Express delivery of your gift box is available according to the options offered during your order. You will receive your personalized gift voucher to discover LA BASTIDE BOURRELLY.
How can I track my order?
You can track your order by logging into your account on our website. There, you will find the details of your purchase and be able to follow its progress. All gift boxes are sent in digital format as soon as your order is validated at our establishment, LA BASTIDE BOURRELLY.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. When ordering, you choose the delivery method that suits you best to give it. La Bastide Bourrelly.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 2 to 5 business days from the validation of your order. You will receive your personalized gift box at your home, ready to give to discover LA BASTIDE BOURRELLY.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at LA BASTIDE BOURRELLY, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At LA BASTIDE BOURRELLY, we invite you to check these conditions to plan your gastronomic experience or stay.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of LA BASTIDE BOURRELLY. The beneficiary can book their dates directly with the establishment to take advantage of the offer that suits them best.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LA BASTIDE BOURRELLY.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LA BASTIDE BOURRELLY.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box is specified at the time of booking at LA BASTIDE BOURRELLY.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking, at our establishment LA BASTIDE BOURRELLY.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book a gastronomic experience or a stay at La Bastide Bourrelly.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
LA BASTIDE BOURRELLY offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with offers tailored to these occasions. You can discover the available boxes online to please your loved ones by offering them a unique experience at our establishment LA BASTIDE BOURRELLY.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
For groups, birthdays, or special occasions like bachelorette or bachelor parties, LA BASTIDE BOURRELLY offers tailored gift boxes, with gastronomic and relaxation experiences to customize according to your wishes.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries. You pay the best rate directly to the establishment LA BASTIDE BOURRELLY, with a secure payment and immediate sending of your gift box in digital format.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the LA BASTIDE BOURRELLY gift boxes correspond to those offered by the establishment, such as the Grand Menu Bourrelly in 4 acts or the Gastronomic Stay, but it is advisable to check the specific conditions of each box for any particularities.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on availability at the time of booking. LA BASTIDE BOURRELLY offers a variety of experiences, such as lunches, brunches, gastronomic stays, and relaxing moments at the spa. You can thus choose the option that best suits your desires, in our establishment LA BASTIDE BOURRELLY.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at LA BASTIDE BOURRELLY. The payment terms are specified at the time of purchase of the box.
Is online payment secure?
Online payment for your gift boxes is fully secure on our LA BASTIDE BOURRELLY site.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at LA BASTIDE BOURRELLY.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at La Bastide Bourrelly, allowing you to enjoy a gastronomic stay or a meal at our starred establishment in Provence. Each box is customizable to suit your wishes, with options ranging from lunch or dinner at the Michelin-starred restaurant, to a gastronomic stay, or lunch or brunch followed by a relaxing moment at the spa. La Bastide Bourrelly.
Is it possible to pay in installments?
The possibility to pay in installments depends on the conditions of your order at LA BASTIDE BOURRELLY.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows you to receive an immediate delivery of your gift box in digital format, or a personalized gift voucher at your home, for a smooth and secure shopping experience at LA BASTIDE BOURRELLY.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their purchases of gift boxes at LA BASTIDE BOURRELLY.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LA BASTIDE BOURRELLY.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your LA BASTIDE BOURRELLY customer account. The terms and conditions for booking and using gift boxes are specified at the time of purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. Payment methods are available directly during purchase on our LA BASTIDE BOURRELLY website.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LA BASTIDE BOURRELLY. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to LA BASTIDE BOURRELLY.
Can a promotional code be used?
You can use a promotional code for your gift box order. Check its validity and usage in LA BASTIDE BOURRELLY's terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer, with secure payment directly to the establishment LA BASTIDE BOURRELLY.
Do you accept vacation checks?
Vacation checks are accepted for the purchase of gift boxes at LA BASTIDE BOURRELLY, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order, which will then be passed on to LA BASTIDE BOURRELLY.
Can we add options to your gift box offers?
The gift boxes from LA BASTIDE BOURRELLY can be customized according to the available options. For example, you can choose between a free-amount gift certificate, a 4-course gastronomic menu, or a stay combining lunch and spa. These offers are designed to suit your and your loved ones' preferences, at our establishment LA BASTIDE BOURRELLY.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail, to enhance your present on the occasion of your purchase at LA BASTIDE BOURRELLY.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding, by choosing from the available options. LA BASTIDE BOURRELLY allows you to create a unique moment to offer.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment LA BASTIDE BOURRELLY.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The digital gift box is sent immediately after your purchase, which avoids any risk of loss. At LA BASTIDE BOURRELLY.
Can partially used gift boxes be refunded?
Partially used LA BASTIDE BOURRELLY gift boxes are non-refundable.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another one of equal or greater value, according to the conditions of LA BASTIDE BOURRELLY establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The LA BASTIDE BOURRELLY gift box is non-exchangeable and non-refundable, as it is a service to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, at our establishment LA BASTIDE BOURRELLY.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to LA BASTIDE BOURRELLY's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for your gift box depend on LA BASTIDE BOURRELLY's general terms and conditions. You can view them directly on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. We recommend checking the establishment's conditions to know any possible extension options at LA BASTIDE BOURRELLY.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of LA BASTIDE BOURRELLY.
How can I redeem the cashback?
To use your savings at LA BASTIDE BOURRELLY, you will receive a personalized gift voucher that you can use to book your stay or lunch dates according to the establishment's availability.
What is the processing time for a refund after I make a request?
The refund processing times for your gift box depend on the terms of use specified at the time of purchase. At LA BASTIDE BOURRELLY, we commit to handling your requests as quickly as possible.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
LA BASTIDE BOURRELLY gift boxes are neither exchangeable nor refundable after purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for bookings with a gift box at LA BASTIDE BOURRELLY. Please check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box at La Bastide Bourrelly is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates quickly.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at LA BASTIDE BOURRELLY.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at La Bastide Bourrelly, have the number indicated on it ready. This number is required to validate your reservation at our establishment LA BASTIDE BOURRELLY.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the establishment LA BASTIDE BOURRELLY.
Can I use my gift box on holidays?
The use of your gift box at La Bastide Bourrelly may be subject to specific conditions on holidays. We advise you to check the availability and any possible restrictions directly with the establishment LA BASTIDE BOURRELLY.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with La Bastide Bourrelly, a 5-star hotel located 10 minutes from Aix-en-Provence in the village of Calas-Cabriès.
Can I book online with my gift voucher?
Booking with a gift box at La Bastide Bourrelly is done directly with the establishment. The beneficiary can choose their booking dates according to LA BASTIDE BOURRELLY's availability.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box at La Bastide Bourrelly. To find out the terms, it is advisable to check the conditions of your gift box.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at LA BASTIDE BOURRELLY. The establishment offers flexible booking options to allow you to fully enjoy your gastronomic and relaxation experience.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of LA BASTIDE BOURRELLY establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at La Bastide Bourrelly. Any additional services or options, such as a spa relaxation moment, are at your own expense. The reservation and usage conditions are specified at the time of purchase.
Is my gift box personalized?
Your gift box is nominative and personalized with the recipient's name. It is valid for a gastronomic experience or a stay at LA BASTIDE BOURRELLY, a 5-star hotel in Provence located 10 minutes from Aix-en-Provence. You can use this gift to discover the flavors of Provence in the Michelin-starred restaurant of our establishment LA BASTIDE BOURRELLY.
Can my gift box be used all at once?
Your gift box for La Bastide Bourrelly can be used in one go. You can enjoy the gastronomic experience or stay according to your choice, by booking directly with the establishment LA BASTIDE BOURRELLY.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services at La Bastide Bourrelly, in Calas-Cabriès. You can use it for lunch or dinner at the Michelin-starred restaurant, a gastronomic stay, or a spa day, depending on the chosen offer.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at LA BASTIDE BOURRELLY, a starred establishment located in Calas-Cabriès, near Aix-en-Provence. You can thus enjoy the refined cuisine of chef Mathias Dandine or a gastronomic stay in our 5-star hotel LA BASTIDE BOURRELLY.
Is an upgrade possible with an additional fee using my gift box?
The possibility of upgrading depends on the availability and conditions of the establishment LA BASTIDE BOURRELLY.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. You can use it to discover the flavors of Provence at the starred restaurant of LA BASTIDE BOURRELLY.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required on site according to the conditions of your gift box, at our establishment LA BASTIDE BOURRELLY.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LA BASTIDE BOURRELLY, you may be asked to present an ID depending on the establishment's conditions.
Do you accept pets?
LA BASTIDE BOURRELLY does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at La Bastide Bourrelly, log in to your account and follow the instructions on our website. The reservation conditions are specific to each LA BASTIDE BOURRELLY establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy your experience at LA BASTIDE BOURRELLY.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on availability and the reservation conditions of LA BASTIDE BOURRELLY.
What are the check-in and check-out times?
At LA BASTIDE BOURRELLY, check-in is from 3 PM and check-out is before 12 PM. These hours are set to provide you with an optimal experience in our establishment.
What services are included in a gift certificate?
The services included in a LA BASTIDE BOURRELLY gift voucher vary depending on the chosen box set. You can offer a lunch or dinner with the Grand Menu Bourrelly in 4 acts, a lunch or brunch followed by a spa moment, or even a gastronomic stay in this 5-star hotel in Provence.
What is the difference between a gift box and a free amount voucher?
A gift box from LA BASTIDE BOURRELLY offers predefined experiences such as lunch or dinner at the starred restaurant, while an open amount voucher allows you to pay for a service up to the chosen amount, for a custom stay or meal.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to know the reservation and usage terms, at our establishment LA BASTIDE BOURRELLY.
How do I use a gift box during booking?
To use your gift box, book directly with La Bastide Bourrelly by mentioning your unique code. The recipient can choose their stay or lunch dates, depending on the box chosen, at our establishment LA BASTIDE BOURRELLY.
Can the gift box be transferred to a third party?
The LA BASTIDE BOURRELLY gift box can be given to a third party. Simply indicate this during the order so that the recipient can fully enjoy the gastronomic and relaxation experience offered by our establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At LA BASTIDE BOURRELLY, you can offer an exceptional moment with our gift boxes, valid for gastronomic stays or wellness experiences.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment LA BASTIDE BOURRELLY.
What is the validity period of a gift box?
The validity period of a LA BASTIDE BOURRELLY gift box is 1 to 3 years depending on the establishment. To find out the exact duration, please consult the conditions of the chosen establishment.
Are children allowed?
La Bastide Bourrelly welcomes children in a family-friendly and caring environment, just 10 minutes from Aix-en-Provence. This Provençal establishment combines relaxation and gastronomy, perfect for a family stay. Enjoy the unique experience offered by La Bastide Bourrelly.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required, according to the conditions of the establishment LA BASTIDE BOURRELLY.
Is the spa access private?
Access to the spa at La Bastide Bourrelly is included in certain gift boxes, such as the Lunch/Brunch & Spa. To enjoy this relaxing moment, the beneficiary can book their dates at the establishment LA BASTIDE BOURRELLY.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, lunches or dinners with stars, as well as experiences combining brunch, spa, and accommodation. These boxes allow you to discover the refined cuisine of Chef Mathias Dandine and the exceptional setting of our establishment LA BASTIDE BOURRELLY.